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Frequently Asked Questions

Home Frequently Asked Questions

#Frequently asked questions

Below FAQs are some common queries answered. If you have other questions, please mail them to contact@mahaexports.com

Do I get a first-time customer discount?
Yes, you can get Rs.100 off on your first order (on a minimum purchase of Rs.1000). Use the coupon code: MAHAA100 at the time of checkout.
Can I modify the shipping address of my order after it has been placed?
You'll not be able to modify the shipping address after you place an order. However, if you have entered the wrong address, you may want to cancel the order (before shipping has been done) and re-order the same
How do I check the status of my order?
You can log in to your account to check the status of your order anytime or you can email us at contact@mahaexports.com if you have any specific queries regarding your order.
How do I cancel the order, I have placed?
You can cancel the order only if the product has not been shipped yet. For any order related queries, to cancel or to modify your order – Please email us at contact@mahaexports.com
What are the shipping charges?
FREE SHIPPING ALL OVER INDIA . Shipping charges are Rs. 60 for orders below 1000
What is your Return Policy?
Returns are accepted only in case of Manufacturing Defects, Shipping Damages or Wrong Product Receipt. Returns are usually processed within 7 days. For more details email us at contact@mahaexports.com
How long will it take to receive my orders?
For all areas serviced by reputed couriers, the delivery time would be within 2 to 7 business days after dispatch (business days exclude Sundays and other holidays).
Is COD option available?
No, we do not provide COD option.
Do you have a physical store?
As we are manufacturer, we don't have direct outlets. You can buy online or our product will be available to almost all stores across India.
Can I place an order on WhatsApp?
Yes, our WhatsApp number is +91-8144034433.
Can I change my shipping or billing address after an order has been placed?
Yes, you can do so either by contacting us through email or on our WhatsApp helpline number provided in the “Contact us” section on our website.
How do I track the status of my order?
You can track the shipment by clicking on the link provided in the email/message.
I want my order early. Can you help?
We can expedite your delivery only for select Pincodes to reach you within 4-5 days. Kindly get in touch with our Customer Care team for more details.
Do I need to keep anything in mind while returning your product?
We would require the returned items to have their original packing. The merchandise must be unused and in the same condition that you received it. We would also require all original papers to be returned with the product.
What do I do if I get a damaged/ defective or incorrect product?
Please reach out to our team via email/WhatsApp as soon as possible.